Frequently Asked Questions
General
Is FIRE X FIRE reliable?
FIRE X FIRE Ltd. is a supplier of fire safety equipment. All products for sale were approved by professionals or have met certain international standards, including HKFSD approval, EU certification, government approval, etc. If you have any query, please feel free to contact us.
Online store shopping process?
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Add product(s) to cart or select the “BUY NOW” button
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Check out at the cart page by filling in the required information and settle the payment
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Email notifications for order delivery or store pickup arrangements
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Receiving the product(s), feel free to leave us a review
Purchasing fire safety equipment to fulfil fire regulations?
If it is the case, you may need specific fire safety equipment and certifications. Please feel free to contact us for professional advice.
Apart from online purchase, are the products available for sale at the offline store?
Yes, you are welcomed to visit our offline store located in Kowloon Bay. However, we cannot ensure products are in stock, you are highly encouraged to
place your order via our online store before the visit. Discounted prices are only binding to online purchase, for offline store information and contact method, please refer to the following:
Store Location: Flat5 G/F Block B, Hoplite Industrial Centre, No. 3-5 Wang Tai Road, Kowloon Bay, Kowloon
Opening Hours：Monday to Friday 09:00-18:00, Saturday 09:00-1600, Close on Sunday & public holidays
Contact Email:
info@firexfire.com.hk
Tel:
+852 2114 0500
Payment & Shipping
Accepted Payments?
We accept the followings online payment:
- Alipay HK
- WeChat Pay
- Octopus
- VISA
- Master Card
- PayPal
- Alipay
- UnionPay
- American Express
- Discover
- JCB
- Diners
We also accept the followings offline payment:
- ATM deposit
- Bank Transfer/ FPS
- Cash Payment (HKD) at the offline store
Any free shipping offer?
Customers can enjoy free delivery service for any order with a spending of $1000 above. The offer will be automatically displayed on the checkout page.
Shipping Arrangements?
We offer shipping service via in-house shipping team and SF shipping. After order confirmation, you will receive email notifications for the shipping arrangements, i.e estimated arrival time (within 2-14 working days), tracking number, special notes, etc. FIRE X FIRE Ltd. is not liable for any damage or loss caused by goods shipping.
I have fire extinguishers for recycling, can FIRE X FIRE handle them when I purchase new equipment from the store?
Please place an order for the
fire extinguisher recycling service. Extra costs will incur.
Shipping insurance on products included?
Insurance is not included. Please feel free to
contact us for special arrangements.
Can I settle the payment when the goods arrive?
Yes, but only apply to offline store pickup. You may indicate your choice of payment upon placing the order.
Store Location: Flat5 G/F Block B, Hoplite Industrial Centre, No. 3-5 Wang Tai Road, Kowloon Bay, Kowloon
Opening Hours：Monday to Friday 10:00-18:00, Saturday 10:00-1600, Close on Sunday & public holidays
Fire Blanket
Any expiry date for unused fire blankets?
No, we identify whether the fire blanket is still useable or not based on its condition, including the flame barrier coating or any damage to the blanket. The unwanted or damaged fire blanket can be disposed as household waste.
How to keep the fire blanket in a good condition?
Direct sunlight and high temperatures should be avoided as much as possible. According to regulation, a fire blanket should be tested or inspected in every 12 months and we also suggest regular cleaning by using wet towels.
Certificate of Fire Service Installation and Equipment (FS251) included in my fire blanket purchase?
No, according to the law regulations, the Certificate of Fire Service Installation and Equipment (FS251) is not required for fire blankets for households or private purposes which are not requirements of HKFSD. In case you require the certification, please place an order here:
Certificate of Fire Service Installation and Equipment (FS251) Issuance. This service is only binding fire safety equipment purchases from FIRE X FIRE online store and will be placed in public areas. Issuance of the certificate requires additional information, please fill in the full name of the equipment owner and the equipment placing location (address) accurately when placing the order. If the piece of equipment are owned by different owners or will be placed in more than one location (addresses), separate and independent certificates issuance will be required. If you have any query, please feel free to
contact us for professional advice.
Which side of the blanket should I use to put out fires?
Both sides of the blanket can be used to put out fires.
Are the fire blankets approved by the Hong Kong Fire Service Department (HKFSD)?
Yes, all the fire blankets for sale in our online store are HKFSD approved. Please refer to the HKFSD website for the written proof.
Fire Extinguisher
Which type of fire extinguisher should I choose?
Please refer to the video
here or
contact us for professional advice.
Are the fire extinguishers approved by the Hong Kong Fire Service Department (HKFSD)?
Yes, all the fire extinguishers for sale (not applied to any fire retardant and the fireball) in our online store are HKFSD approved. Please refer to the HKFSD website for the written proofs.
Certificate of Fire Service Installation and Equipment (FS251) included in my fire extinguisher purchase?
No, according to the law regulations, the Certificate of Fire Service Installation and Equipment (FS251) is not required for fire extinguishers for households or private purposes which are not requirements of HKFSD. In case you require the certification, please place an order here:
Certificate of Fire Service Installation and Equipment (FS251) Issuance. This service is only binding fire safety equipment purchases from FIRE X FIRE online store and will be placed in public areas. Issuance of the certificate requires additional information, please fill in the full name of the equipment owner and the equipment placing location (address) accurately when placing the order. If the piece of equipment are owned by different owners or will be placed in more than one location (addresses), separate and independent certificates issuance will be required. If you have any query, please feel free to
contact us for professional advice.
How to properly use a fire extinguisher and keep it in a good condition?
You may refer to our tutorial video
here for fire extinguisher using tips. Direct sunlight and high temperatures should be avoided as much as possible. Also, fire extinguisher owners are required to arrange a fire extinguisher hydraulic test every 5 years. Passing in the test implies an extension of another 5 years of useful life, otherwise, the fire extinguisher should be disposed or recycled immediately. You may
apply for a hydraulic test here or
contact us for professional advice.
Can I recycle my fire extinguishers?
Yes, you should. Improper disposal of rusted or damaged fire extinguishers may pose harm to the environment as well as public safety. Please recycle your fire extinguishers immediately to protect the environment. You may
apply for the recycling service here or
contact us for professional advice.
Other Products
What is a fire retardant?
Fire retardant can effectively prevent the spread of fire and instantly control the fire source. Although they may not be approved by HKFSD, fire retardants for sale in our online store are certified and tested by other professionals or sounding organizations, to ensure product quality. The client should access and understand the potential risks of fire retardants before placing the order. FIRE X FIRE Ltd. is not liable for any damage or loss caused by storing, handling, using and disposing of the fire retardants.
Can I place the fire protection equipment inside my vehicle?
Yes, it can protect your vehicle from severe fire damages. Direct sunlight and high temperatures should be avoided as much as possible, you are encouraged to perform regular inspections of the equipment. FIRE X FIRE Ltd. is not liable for any damage or loss caused by storing, handling, using and disposing of the fire protection equipment.
Can I reuse smoke mask?
Smoke mask consists of a flame protection layer and a filter that may deteriorate after using in a fire incident. We do not suggest reusing smoke mask.
Other Commonly Asked Questions
Offline store location & opening hours?
Store Location: Flat5 G/F Block B, Hoplite Industrial Centre, No. 3-5 Wang Tai Road, Kowloon Bay, Kowloon
Opening Hours：Monday to Friday 09:00-18:00, Saturday 09:00-1600, Close on Sunday & public holidays
Contact Email:
info@firexfire.com.hk
Tel:
+852 2114 0500
Any discount for bulk purchase?
We are eager to establish long term customer relationships. Please feel free to
contact us for bulk purchase.
Apart from selling fire safety equipment, does FIRE X FIRE offer fire engineering services?
Yes, we offer fire engineering services and other fire-related services. Please feel free to
contact us for professional advice and a price quote.
Complaints & suggestions?
FIRE X FIRE would love to hear from you. Should you have any complaints or suggestions, please contact us at
+852 2114 0500 or via email at i
nfo@firexfire.com.hk. We strive hard to provide you with the best shopping experience!
