常見問題

關於網店

防火易可靠嗎?


防火易有限公司是本地消防用品供應及零售商。網點中所售賣的產品亦經過專業單位認可,包括但不限於香港消防處、歐盟以及各地政府部門認可。如對特定產品的功能或認證有疑問,歡迎向我們 查詢




防火易網店購物流程?


1. 加入心儀產品到 購物車 2. 前往購物車付款結帳及按指示輸入資料 3. 查收確認電子郵件及訂單編號 4. 產品速遞到家或憑確認電子郵件及訂單編號於14天內到門市及提貨 5. 交易完成, 歡迎到網站回饋及與我們 分享你的體驗




為符合《消防條例》而選購防火用品?


若然你正為了符合《消防條例》而選購防火用品, 歡迎聯絡我們提供專業意見以及為你一站式備妥所需要的消防設備, 文件以及裝置使用證書。




退換貨以及退款安排?


詳情請參閱本店 退換貨政策 。




除網店訂購外,產品於實體店是否有售?


您可親臨各分店訂購產品,請 按此瞭解分店地址與詳情。我們並不能確保實體店備有產品現貨, 為方便您的購物體驗, 您可以先在 網上落單, 然後安排到門市付款及提貨。所有網店優惠價格只適用於網店訂購, 到訪門市購買將會收取貨品正價。 防火易九龍灣門市地舖: 九龍灣宏泰道3-5號, 合力工業中心B座地下05室 營業時間:星期一至五09:00-18:00, 星期六09:00-1600, 星期日及公眾假期休息





付款及物流

送貨及速遞服務?


若顧客選擇一般速遞服務,我們將會安排貨運團隊或者物流承辦商順豐快遞進行派遞。 訂單確認後,顧客將會在電郵中收到順豐快遞的追單編號或預計送貨時間。防火易有限公司不會為任何物流速遞問題, 例如寄失, 寄送時損壞商品, 派件延誤等事故負上任何責任或作出任何賠償。客戶可能需要自行向物流商提出賠償要求或作出投訴。




我有舊的防火用品,可以在買新的防火用品送貨時順便回收嗎?


假如訂單總金額超過港幣$1000便可以在買新筒送貨時順便回收, 否則便需自行攜帶滅火筒到門市進行回收, 但閣下仍需先預約服務及支付回收費用。閣下可在這裏: 滅火筒回收服務預約和安排回收。更多資訊,請與我們 聯絡查詢




我的貨品何時會送到?


貨品一般會在2至14天內送達客戶收貨地址,有關資料只適用於本地速遞訂單, 詳細資料可向物流承辦商查詢。




訂單保險或特別安排


普通速遞服務並不包括任何訂單保險, 如需特別速遞安排請於確認訂單前電郵 info@firexfire.com.hk 或致電(852) 2114 0500查詢。




接受哪些付款方式?


我們接受以下線上付款方式: - Alipay HK 支付寶香港 - Alipay 支付寶內地版 - WeChat Pay微信支付 - Octopus八達通 - VISA - Master Card - PayPal - UnionPay - American Express - Discover - JCB - Diners 我們同時接受以下線下支付方式。 - ATM轉帳 - 銀行過數 / 轉數快 - 現金 (只限親身到訪門市支付)




可以收貨時才付款嗎?


可以, 但只限門市自取貨品, 速遞或送貨並不適用。不便之處, 敬請見諒。 防火易九龍灣門市地舖: 九龍灣宏泰道3-5號, 合力工業中心B座地下05室 營業時間:星期一至五10:00-18:00, 星期六10:00-1200, 星期日休息




網店購物可享包郵嗎?


凡購物滿港幣$1000以上則可獲免費送貨上門服務, 系統會自動在付款頁顯示相關優惠。





滅火氈

滅火氈(未曾使用過)設有有效期嗎?


滅火氈(未曾使用過)沒有特定有效期。我們判斷滅火氈能否繼續使用是基於滅火氈的性能和情況, 包括表面滅火塗層有沒有剝落或者損壞。如果有上述情況便應該更換及棄置(可當一般家居廢物處理)。




如何能夠保養好滅火氈?


滅火氈可以放置於陰涼位置, 你只需要定期每12個月作檢查以及建議使用濕布清潔, 然後吹乾並折疊放入原裝包裝袋或箱便可。




在網店(家用頁面)購買的滅火氈會否同時包括消防裝置及設備證書(FS251)?


不會, 現行法例並沒有要求家居防火裝置配備消防裝置及設備證書(FS251)。如有需要可在這裏 申請消防裝置及設備證書(FS251)的簽發。簽發工作需要向滅火筒擁有人收集額外資料, 請在下單頁面準確如實填寫滅火筒擁有人全名以及滅火筒擺放地址(位置)。假如防火用品將放置在不同樓宇地址或屬於不同擁有人, 則需要獨立簽發證書。如有查詢, 歡迎 聯絡我們提供專業協助。




滅火毯有分底面嗎?


沒有,兩面均有滅火塗層,達到滅火功效。




滅火毯具有香港消防處的認證嗎?


本店所有滅火筒已獲香港消防處認證,符合《消防條例》載明之滅火筒要求。其他產品之認證請見產品上標籤或按此向我們查詢。 詳細請參閱 香港消防處網址。





滅火筒

究竟甚麼滅火筒最適合我?


有關選擇合適的滅火筒可以點擊這裏參考教學短片。




滅火筒具有香港消防處的認證嗎?


本店所有滅火筒已獲香港消防處認證,符合《消防條例》載明之滅火筒要求。其他產品之認證請見產品上標籤或按此向我們查詢。 詳細請參閱 香港消防處網址。




在網店(家用頁面)購買的滅火筒會否同時包括消防裝置及設備證書(FS251)?


不會, 現行法例並沒有要求家居防火裝置配備消防裝置及設備證書(FS251)。如有需要可在這裏 申請消防裝置及設備證書(FS251)的簽發。簽發工作需要向滅火筒擁有人收集額外資料, 請在下單頁面準確如實填寫滅火筒擁有人全名以及滅火筒擺放地址(位置)。假如防火用品將放置在不同樓宇地址或屬於不同擁有人, 則需要獨立簽發證書。如有查詢, 歡迎 聯絡我們提供專業協助。




要如何使用和保養滅火筒?


有關滅火筒使用及保養可以 點擊這裏參考教學短片。另外, 滅火筒擁有人必須於每5年為滅火筒安排一次水壓測試, 防火易有專業團隊承辦年度檢查及水壓測試服務, 歡迎 查詢詳細安排及報價。




棄置滅火筒安排?


滅火筒擁有人在棄置滅火筒之前必須確保筒內已沒有殘留物質以及氣壓。如滅火筒擁有人未能確定上述情況, 可以聯絡防火易安排註冊滅火筒回收承辦商提供滅火筒回收服務, 安全排壓, 實踐環保。歡迎 查詢詳細安排及報價。




我有舊的滅火筒,可以在買新筒送貨時順便回收嗎?


假如訂單總金額超過港幣$1000便可以在買新筒送貨時順便回收, 否則便需自行攜帶滅火筒到門市進行回收, 但閣下仍需先預約服務及支付回收費用。閣下可在這裏: 滅火筒回收服務預約和安排回收。更多資訊,請與我們聯絡查詢





其他產品

甚麼是阻燃器?


阻燃器能夠有效防止火勢蔓延, 瞬間控制火源, 雖然暫時未獲香港消防處認證為手提式滅火裝置 , 但卻擁有多項國家證明及專業檢測認證, 能夠確保安全使用。儘管如此, 客戶於購買之前應該自行衡量有關風險, 防火易有限公司不會為產品的使用負上任何責任。




網店上售賣的手提式滅火裝置可以放在汽車車廂內嗎 ?


可以, 放在汽車車廂內能夠在不幸發生火警時迅速作出反應以及滅火, 但是所有手提式滅火裝置包括但不限於滅火筒都不應該放在暴露於陽光或者過熱的地方。裝置擁有人應該適當地放在陰涼處, 以免引起危險。客戶於購買之前應該自行衡量有關風險, 防火易有限公司不會為產品的使用負上任何責任。




防煙面罩可以重用嗎?


防煙面罩的組成包括外層物料以及裏面的過濾層, 在火場中使用過的防煙面罩可能會令過濾層效能減低或出現肉眼不能夠發現的損壞情況, 因此我們並不建議重用防煙面罩。





其他常見問題

購買多件產品有折扣嗎?


我們積極與客戶建立長期關係, 歡迎向我們查詢購買多件產品或企業客戶特別優惠。




大額批量採購?


如有意大額批量採購,歡迎致電2114 0500查詢有關詳情。




除了消防裝置, 防火易還有承辦其他消防工程嗎?


有, 防火易承辦各類型大小消防, 機電, 水務工程, 歡迎 聯絡我們索取報價及作出查詢。




投訴或提供意見?


我們提供專人解答服務,確保護照料每位客戶需要。 如有任何投訴或意見, 歡迎電郵 info@firexfire.com.hk 或致電2114 0500聯絡我們。




成為供應商


歡迎電郵 info@firexfire.com.hk 或致電 2114 0500查詢有關詳情。




門市營業時間


防火易九龍灣門市地舖: 九龍灣宏泰道3-5號, 合力工業中心B座地下05室 營業時間:星期一至五09:00-18:00, 星期六09:00-1600, 星期日及公眾假期休息





 

Frequently Asked Questions

General

Is FIRE X FIRE reliable?


FIRE X FIRE Ltd. is a supplier of fire safety equipment. All products for sale were approved by professionals or have met certain international standards, including HKFSD approval, EU certification, government approval, etc. If you have any query, please feel free to contact us.




Online store shopping process?


  1. Add product(s) to cart or select the “BUY NOW” button
  2. Check out at the cart page by filling in the required information and settle the payment
  3. Email notifications for order delivery or store pickup arrangements
  4. Receiving the product(s), feel free to leave us a review




Purchasing fire safety equipment to fulfil fire regulations?


If it is the case, you may need specific fire safety equipment and certifications. Please feel free to contact us for professional advice.




Return & refund policy?


Please refer to our return policy.




Apart from online purchase, are the products available for sale at the offline store?


Yes, you are welcomed to visit our offline store located in Kowloon Bay. However, we cannot ensure products are in stock, you are highly encouraged to place your order via our online store before the visit. Discounted prices are only binding to online purchase, for offline store information and contact method, please refer to the following: Store Location: Flat5 G/F Block B, Hoplite Industrial Centre, No. 3-5 Wang Tai Road, Kowloon Bay, Kowloon Opening Hours:Monday to Friday 09:00-18:00, Saturday 09:00-1600, Close on Sunday & public holidays Contact Email: info@firexfire.com.hk Tel: +852 2114 0500





Payment & Shipping

Accepted Payments?


We accept the followings online payment: - Alipay HK - WeChat Pay - Octopus - VISA - Master Card - PayPal - Alipay - UnionPay - American Express - Discover - JCB - Diners We also accept the followings offline payment: - ATM deposit - Bank Transfer/ FPS - Cash Payment (HKD) at the offline store




Any free shipping offer?


Customers can enjoy free delivery service for any order with a spending of $1000 above. The offer will be automatically displayed on the checkout page.




Shipping Arrangements?


We offer shipping service via in-house shipping team and SF shipping. After order confirmation, you will receive email notifications for the shipping arrangements, i.e estimated arrival time (within 2-14 working days), tracking number, special notes, etc. FIRE X FIRE Ltd. is not liable for any damage or loss caused by goods shipping.




I have fire extinguishers for recycling, can FIRE X FIRE handle them when I purchase new equipment from the store?


Please place an order for the fire extinguisher recycling service. Extra costs will incur.




Shipping insurance on products included?


Insurance is not included. Please feel free to contact us for special arrangements.




Can I settle the payment when the goods arrive?


Yes, but only apply to offline store pickup. You may indicate your choice of payment upon placing the order. Store Location: Flat5 G/F Block B, Hoplite Industrial Centre, No. 3-5 Wang Tai Road, Kowloon Bay, Kowloon Opening Hours:Monday to Friday 10:00-18:00, Saturday 10:00-1600, Close on Sunday & public holidays





Fire Blanket

Any expiry date for unused fire blankets?


No, we identify whether the fire blanket is still useable or not based on its condition, including the flame barrier coating or any damage to the blanket. The unwanted or damaged fire blanket can be disposed as household waste.




How to keep the fire blanket in a good condition?


Direct sunlight and high temperatures should be avoided as much as possible. According to regulation, a fire blanket should be tested or inspected in every 12 months and we also suggest regular cleaning by using wet towels.




Certificate of Fire Service Installation and Equipment (FS251) included in my fire blanket purchase?


No, according to the law regulations, the Certificate of Fire Service Installation and Equipment (FS251) is not required for fire blankets for households or private purposes which are not requirements of HKFSD. In case you require the certification, please place an order here: Certificate of Fire Service Installation and Equipment (FS251) Issuance. This service is only binding fire safety equipment purchases from FIRE X FIRE online store and will be placed in public areas. Issuance of the certificate requires additional information, please fill in the full name of the equipment owner and the equipment placing location (address) accurately when placing the order. If the piece of equipment are owned by different owners or will be placed in more than one location (addresses), separate and independent certificates issuance will be required. If you have any query, please feel free to contact us for professional advice.




Which side of the blanket should I use to put out fires?


Both sides of the blanket can be used to put out fires.




Are the fire blankets approved by the Hong Kong Fire Service Department (HKFSD)?


Yes, all the fire blankets for sale in our online store are HKFSD approved. Please refer to the HKFSD website for the written proof.





Fire Extinguisher

Which type of fire extinguisher should I choose?


Please refer to the video here or contact us for professional advice.




Are the fire extinguishers approved by the Hong Kong Fire Service Department (HKFSD)?


Yes, all the fire extinguishers for sale (not applied to any fire retardant and the fireball) in our online store are HKFSD approved. Please refer to the HKFSD website for the written proofs.




Certificate of Fire Service Installation and Equipment (FS251) included in my fire extinguisher purchase?


No, according to the law regulations, the Certificate of Fire Service Installation and Equipment (FS251) is not required for fire extinguishers for households or private purposes which are not requirements of HKFSD. In case you require the certification, please place an order here: Certificate of Fire Service Installation and Equipment (FS251) Issuance. This service is only binding fire safety equipment purchases from FIRE X FIRE online store and will be placed in public areas. Issuance of the certificate requires additional information, please fill in the full name of the equipment owner and the equipment placing location (address) accurately when placing the order. If the piece of equipment are owned by different owners or will be placed in more than one location (addresses), separate and independent certificates issuance will be required. If you have any query, please feel free to contact us for professional advice.




How to properly use a fire extinguisher and keep it in a good condition?


You may refer to our tutorial video here for fire extinguisher using tips. Direct sunlight and high temperatures should be avoided as much as possible. Also, fire extinguisher owners are required to arrange a fire extinguisher hydraulic test every 5 years. Passing in the test implies an extension of another 5 years of useful life, otherwise, the fire extinguisher should be disposed or recycled immediately. You may apply for a hydraulic test here or contact us for professional advice.




Can I recycle my fire extinguishers?


Yes, you should. Improper disposal of rusted or damaged fire extinguishers may pose harm to the environment as well as public safety. Please recycle your fire extinguishers immediately to protect the environment. You may apply for the recycling service here or contact us for professional advice.





Other Products

What is a fire retardant?


Fire retardant can effectively prevent the spread of fire and instantly control the fire source. Although they may not be approved by HKFSD, fire retardants for sale in our online store are certified and tested by other professionals or sounding organizations, to ensure product quality. The client should access and understand the potential risks of fire retardants before placing the order. FIRE X FIRE Ltd. is not liable for any damage or loss caused by storing, handling, using and disposing of the fire retardants.




Can I place the fire protection equipment inside my vehicle?


Yes, it can protect your vehicle from severe fire damages. Direct sunlight and high temperatures should be avoided as much as possible, you are encouraged to perform regular inspections of the equipment. FIRE X FIRE Ltd. is not liable for any damage or loss caused by storing, handling, using and disposing of the fire protection equipment.




Can I reuse smoke mask?


Smoke mask consists of a flame protection layer and a filter that may deteriorate after using in a fire incident. We do not suggest reusing smoke mask.





Other Commonly Asked Questions

Offline store location & opening hours?


Store Location: Flat5 G/F Block B, Hoplite Industrial Centre, No. 3-5 Wang Tai Road, Kowloon Bay, Kowloon Opening Hours:Monday to Friday 09:00-18:00, Saturday 09:00-1600, Close on Sunday & public holidays Contact Email: info@firexfire.com.hk Tel: +852 2114 0500




Any discount for bulk purchase?


We are eager to establish long term customer relationships. Please feel free to contact us for bulk purchase.




Apart from selling fire safety equipment, does FIRE X FIRE offer fire engineering services?


Yes, we offer fire engineering services and other fire-related services. Please feel free to contact us for professional advice and a price quote.




Complaints & suggestions?


FIRE X FIRE would love to hear from you. Should you have any complaints or suggestions, please contact us at +852 2114 0500 or via email at i nfo@firexfire.com.hk. We strive hard to provide you with the best shopping experience!




Become our supplier?


Please contact us at +852 2114 0500 or via email at info@firexfire.com.hk.